Operations Director

https://jobs.wearedisrupt.co.uk/3595-operations-director/property/pbsa/flexible-workspace-etc/london-west-west-end/job2025-03-27 13:50:122025-06-17 DiSRUPT Agency
Job Type Permanent
Area London (West & West End), South London (West & West End) South
Sector Property/PBSA/Flexible workspace etc
Start Date ASAP
Advertiser EllisKnight International
Job Ref 4422
Job Views 289
Description

Operations Director


We are currently hiring for an Operations Director in London, working for a fast growing property business. In this role you’ll be responsible for ensuring the flex workspace properties in London are all working efficiently, effectively, profitably and with a team that are focused on delivering real service excellence.


You will need to be a strong leader with a background in multi-site operations and with a proven track record in delivering world-class customer experience, together with bringing very strong commercial experience to support income generation, customer renewals, event income, increased footfall and slick operational efficiencies.


The role:


  • Lead, develop, and manage management teams across multiple workspace locations, ensuring the company standards in respect of building readiness, client experience, and commercial performance.
  • London based role, visiting sites across West End and the City each day.
  • Work closely with the wider stakeholders teams Sales, Technology, CX, and HR to ensure key deliverables are met on time and within budget.
  • Drive occupancy, client retention, and workstation sales, through the delivery of truly exceptional client experiences.
  • Own the regular forecasting processes with your teams and take accountability for the accuracy of the information.
  • Actively drive new and existing business opportunities, working closely with the Sales Team to maximise revenue streams.
  • Ensure teams are skilled in client viewings, and that there is a well understood discipline of recording all client interactions in Salesforce.
  • Stay abreast of competitor activity, making commercial, service, and amenity-based recommendations to maintain a competitive advantage.
  • Own and deliver against the ancillary revenue targets across products such as License Fees, Meeting Rooms, Co-Working Memberships, Virtual Offices, and IT services.

Skills & Experience Required:


  • A proven experience of at least 5 years in a senior management role in a fast-paced, multi-site, operational business with a clear focus on delivering outstand customer experience, ideally from Property or Hospitality based industries.
  • Extensive experience managing, coaching, and developing teams in client facing service led environments.
  • Strong stakeholder and project management skills.
  • Highly organised, with the ability to manage shifting priorities effectively.
  • Strong commercial awareness and willingness to challenge the status quo.
  • Influencing and negotiation skills to drive business performance and revenue growth.
  • Ambitious and driven, with a hunger for success.

 

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