Area General Manager

https://jobs.wearedisrupt.co.uk/3632-area-general-manager/property/pbsa/flexible-workspace-etc/london-east-city-docklands/job2025-07-09 13:50:042025-08-07 DiSRUPT Agency
Job Type Permanent
Area London (East, City & Docklands), South London (East, City & Docklands) South
Sector Property/PBSA/Flexible workspace etc
Salary £70,000
Start Date ASAP
Advertiser EllisKnight International
Job Ref 4460
Job Views 13
Description

City Manager – Client Experience & Operations


We're looking for a driven, inspiring, people-focused leader to manage and mentor a group of Centre Managers across multiple locations in central London, ensuring high performance, top-tier client satisfaction, team development and strong commercial outcomes.


You’ll be the force behind operational excellence – balancing strategic business planning with day-to-day leadership. From staff development and client retention to financial targets and local marketing, your impact will be felt across the board.


The Role:


  • Lead and support centre teams to achieve performance goals
  • Coach, develop and motivate a team of Centre Managers across central London
  • Ensure staffing, training, and operational coverage across buildings
  • Drive retention, renewals, and new sales alongside commercial functions
  • Maintain exceptional customer experience throughout all centres
  • Oversee client transitions and ensure seamless move-ins/move-outs
  • Identify new revenue opportunities and strengthen our market position
  • Audit operations and support continuous improvement
  • Create a high-performance culture and real pride in the work being delivered

Qualifications & Experience Required:


Essential:


  • Extensive track record in a fast-paced, multi-site operational or service-led business where client experience is key
  • Proven ability to manage, coach, and develop teams to achieve business goals
  • Strong relationship-building and stakeholder management skills
  • Highly organised, adaptable, and comfortable with shifting priorities
  • Commercially aware with the confidence to challenge the status quo

Desirable:


  • Experience in the serviced office or flexible workspace sector
  • Working knowledge of Salesforce
  • Proven ability to self-generate leads and build a strong sales pipeline
  • Background in facilities and operations management
  • Recognised qualifications in leadership, operations, or sales
  • A driven and ambitious mindset with a passion for success
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