Customer Care Manager
| Job Type | Permanent |
| Area | Berkshire, South |
| Sector | Property/PBSA/Flexible workspace etc |
| Salary | £50,000 to £55,000. Reading location. 4 days in the office 1 day |
| Start Date | ASAP |
| Advertiser | EllisKnight International |
| Job Ref | 4458 |
| Job Views | 129 |
- Description
Customer Care Manager
Location – Reading
Salary - £50- £55k DOE
An exciting opportunity has arisen with a rapidly expanding operator in the private rented sector (PRS), backed by significant investment. We’re seeking an experienced Customer care /Aftercare Manager to lead defect management across a growing portfolio of high-quality, new-build single-family homes.
You’ll be responsible for the entire aftercare journey, from handover to end-of-warranty. Working with development partners, consultants, and internal teams to ensure excellent outcomes for residents.
Key Responsibilities:
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Oversee defect management processes across multiple developments
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Coordinate with contractors, consultants, and internal property teams
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Conduct site visits to investigate and resolve reported defects
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Track performance and maintain high aftercare standards
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Report regularly to leadership and investors
What You’ll Bring:
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Proven experience in a developer or customer service environment within construction
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Strong technical understanding of build processes
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Excellent communication and organisational skills
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Ability to manage multiple stakeholders and deadlines
This is a unique chance to join a values-led business during a transformative growth phase. If you thrive in a collaborative, fast-paced environment and are passionate about delivering high-quality customer experiences, this role is for you.
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