Tenancy Co-ordinator

Tenancy Coordinator

About the Role
A growing UK residential property company is seeking a Tenancy Coordinator to support the management of tenancies across its national portfolio. The role focuses on maintaining occupancy levels, managing tenancy renewals and rent reviews, and ensuring a high standard of resident service throughout the tenancy lifecycle.

Key Responsibilities

• Monitor tenancy anniversaries and key milestones across the portfolio

• Manage tenancy continuation and renewal negotiations with residents

• Coordinate rent reviews, including issuing notices in line with statutory requirements

• Maintain accurate tenancy records and ensure internal systems are kept up to date

• Support resident retention through proactive communication and engagement

• Liaise with internal teams such as property management and finance to ensure smooth processes

• Handle tenant enquiries via phone and email, providing updates and guidance where needed

• Prepare tenancy documentation and assist with setting up rental payment arrangements

• Ensure compliance with relevant lettings legislation and internal procedures

• Support operational targets relating to occupancy, retention, and customer satisfaction

Skills & Experience

• Strong organisational and administrative skills with excellent attention to detail

• Excellent written and verbal communication skills and a customer-focused approach

• Ability to prioritise workloads and work effectively in a fast-paced environment

• Proficient in Microsoft Office and lettings/property management systems

• Collaborative team player with strong problem-solving skills