Property Management Manager

Property Management Manager 

City centre Reading office, opposite Reading train station

Are you an experienced leader in property management, passionate about delivering outstanding customer experiences and driving operational excellence? This is an exciting opportunity to join a fast-growing organisation shaping the future of family homes for rent in the UK.

Established in 2021, our client is a leading provider in the private rented sector (PRS), offering high-quality, new-build family homes across desirable neighbourhoods. Backed by world-class real estate investors, the business is entering an exciting phase of growth following major portfolio acquisitions in the Southeast.

About the Role

As Property Management Manager, you’ll lead and develop a team of Property Managers to ensure residents receive best-in-class service. You’ll oversee daily operations, streamline processes, and ensure properties are fully compliant with legislation. Reporting to senior management, you’ll provide insights and updates that help shape strategic decisions, while acting as an escalation point for any out-of-hours incidents.

Key Responsibilities

• Lead, coach, and motivate a team of Property Managers to deliver exceptional service and performance.

• Oversee all property management activities, from inspections and maintenance to deposit releases and compliance.

• Ensure smooth coordination of repairs and maintenance, delivering swift resolutions.

• Produce accurate weekly and monthly reports for senior management and investors.

• Monitor and implement KPIs to ensure alignment with business objectives.

• Collaborate with internal teams, including marketing and operations, to enhance the tenant experience.

• Take ownership of incident management and support the team with workload balancing.

• Identify training needs and introduce best practices to optimise performance.

• Ensure all legal notices and compliance requirements are managed efficiently.

About You

• Proven experience in property management, ideally within Build-to-Rent (BTR), Purpose-Built Student Accommodation (PBSA), or a large-scale leasing environment.

• Previous experience leading a team within a customer-focused environment.

• Propertymark or equivalent qualification (desirable).

• Excellent communication, leadership, and organisational skills.

• Strong decision-making and problem-solving ability.

• Confident working autonomously in a fast-paced, evolving business.

• Passionate about creating positive resident experiences and building community engagement.

What’s on Offer

• Competitive salary and benefits package.

• Opportunity to grow within a rapidly expanding business.

• A collaborative, forward-thinking culture where your ideas matter.