Customer Service Coordinator

Customer Service Coordinator
Location: Reading Town Centre (Thames Tower, opposite Reading Train Station)
Salary: Up to £30,000 + Annual Bonus

We are seeking a Customer Service Coordinator to join our busy and growing property management team, based in the heart of Reading. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering exceptional customer service.

The Role:
As a Customer Service Coordinator, you will be the first point of contact for tenants, handling inbound and outbound communications while ensuring requests are managed effectively. You will support the property management team with administrative tasks, coordinate key processes, and help provide a smooth experience for residents.

Key Responsibilities:

• Handle tenant calls and emails, providing first-class service.

• Proactively follow up with tenants to ensure satisfaction and encourage feedback.

• Triage and prioritise tenant requests, escalating when necessary.

• Provide administrative and project support to the property management team.

• Coordinate virtual move-ins, inspections, and access requests.

• Maintain accurate records in the CRM system.

• Support with tenancy change requests such as renewals and transfers.

About You:

• Previous experience in a customer service role (property sector experience an advantage).

• Excellent communication skills, both verbal and written.

• Strong organisational and administrative abilities, with the capacity to prioritise effectively.

• Confident using IT systems, including MS Office.

• A proactive problem-solver with a professional and positive approach.