Key Account Manager

Key Account Manager

We’re looking for an experienced Key Account Manager to take charge of service delivery for high-profile key clients across sites in London. This is a chance to drive a high-performance culture, lead talented teams, and build lasting client relationships in a people-first environment.

The role:
This is a vital role in managing the relationship with key clients, overseeing performance of service provided, enhancing service quality, managing budgets, and ensuring regulatory compliance. With a proactive, solutions-led approach, you’ll lead a team that’s committed to excellence and continual improvement. From reviewing client needs, problem solving and supporting commercial strategy to nurturing talent and embedding best practices, your leadership will shape our success.

Skills & Experience Required:
We’re looking for someone with a strong background in facilities management, particularly in cleaning operations within high-end retail or similar environments. You’ll be confident managing multiple contracts, building client trust, providing solutions to issues that may arise and leading diverse teams with integrity and empathy. Fluency in English is essential and Spanish is a plus. You’ll also need to be well-versed in health and safety matters and financial management.

We offer a collaborative, inclusive workplace where everyone’s voice is valued. You’ll be supported with training, growth opportunities, and the tools to thrive in your role. This is your opportunity to grow your career with a forward-thinking organisation that values accountability, respect, and excellence.