Community Manager

Community Manager (Flexible Workspace) – B Corp Certified business

Up to £33k

DiSRUPT Agency are partnering with a luxury brand offering stunning commercial spaces for companies to work and enjoy themselves, they host company events, networking opportunities and a high-end location to socialise and work remotely.

The Community Manager will be the primary point of contact and “go to” for the Community and all member day to day needs, supporting the delivery of member engagement and happiness. You will also support the Senior Community Manager (SCM) and Regional Operations Manager (ROM) in creating an environment where our members can thrive, providing exceptional service to all that use our spaces.

You must be passionate about people, obsessed with organisation and in delivering a 5* customer service experience to everyone you meet.

You will deliver this by:

• To be the primary point of contact and “go to” for the Community and all member day to day needs, supporting the delivery of member engagement and happiness.
• To support the Senior Community Manager (SCM) and Regional Operations Manager
• (ROM) in creating an environment where our members can thrive, providing exceptional service to all that use our spaces.
• Managing the move in process and onboarding for new members; working with the Senior Community Manager to onboard new members in line with ‘Member Inspiration’ KPI and agreed SOPs
• Work with SCM (and Membership & Events Manager where needed) to deliver the member engagement programme
• Ensure wellbeing initiatives are delivered for members with agreed partners/providers
• Support the Marketing team in the delivery of the Amplification Studio offering to members
• Maximise opportunities to connect members with each other.
• Work alongside the Marketing team to grow social media engagement
• Enrol members on to our Mission Lit and Why B programmes
• Undertake local community engagement i.e., local brand outreach to develop a portfolio of discounts and benefits for members
• Responsible for ensuring that members are using and engaging with the app and the portal and is updated to ensure data capture/reporting is accurate
• Ensure the CRM (Customer Relationship Management) i.e., OfficeRnD and HubSpot are up to date to ensure reporting is accurate.
• Manage the CA, ensuring all member communication including the weekly newsletter and updates are created and scheduled
• Conduct tours/viewings in a timely manner
• Develop an understanding of competitors (their movements) in the local area of your site

Skills & Experience Required:

• Demonstrable experience in developing and building an engaged member community and providing exceptional member experiences
• Demonstrable experience of having worked in the co-working, events, luxury retail and hospitality (including boutique hotel) and/or members club sectors.
• Prior experience of working in a start-up/SME and/or purpose driven business.
• Line/team management experience

What you’ll get:

• 25 days annual leave plus bank holidays
• Access to Betterspace, a mental health platform founded to give people the freedom to choose the best way to look after their mental health at work.
• 2 working days each year to volunteer for a charity
• Perks you choose through Lumina - from the Cycle to Work Scheme and gym membership, to medicash and additional pension contributions
• Membership to all of our work and clubspaces - meaning you will always have an amazing space from which to work
• Unlimited free coffee, tea and fresh fruit, plus a monthly lunch for the team in each site.
• Every employee receives a hard copy of our book, plus training on how to talk about it's contents from author, Richard Johnson
• Annual all-company meet-ups, and bi-annual regional meet-ups, as well as site-specific events and socials
• Personal development plan
• Values-driven culture

Our client cultivates a culture of action and look for passionate, kind, and collaborative people to join their ship.