Operations Manager

Site Operations Manager for Luxury Student Accommodation

On-Site role Monday to Friday each week with cover for one Saturday in three.

Are you passionate about creating a welcoming, inclusive, and diverse environment for students? Do you have a knack for sales, people management, and ensuring high standards of health and safety? Do you have standards and the ability to manage multiple job functions simultaneously with changing priorities? Are you the type of person who drives improvements, looks for efficient ways of working and builds robust workflows that deliver exceptional service and satisfaction?  Join our dynamic team who is a leading provider of luxury student accommodation in Leicester, and make a difference in students' lives!

Responsibilities:

• Oversea and manage the effective sales cycle for sale of student accommodation beds; meeting sales, renewals, and referral targets.
• Manage site open days and tours.
• Maximise profits and customer satisfaction through effective take-over management.
• Ensure prompt resolution to student queries/questions both in person and online.
• Stay informed on local competition, university status, and student demographics.
• Maintain brand standards via physical site upkeep, staff communication, and online presence.
• Oversee staff recruitment, training, and mentoring.
• Manage contractors, ensuring compliance with health and safety standards.
• Maintain statutory testing records and ensure all staff and residents are aware of emergency procedures.
• Manage incident response and ensure the site remains safe and accessible.
• Drive effective and friendly customer communication.
• Build strong relationships with university accommodation offices and external agencies.
• Address student issues, concerns, and welfare needs, intervening and mediating as necessary.
• Maintain high service standards to promote renewals, positive reviews, and referrals.
• Manage site maintenance and project manage the turnaround, check-out, and check-in processes.
• Accurately record tenant applications, damage deposits, council tax, complaints, compliments, welfare, and maintenance.

Skills/Personality traits:

• Strong sales process and people leadership skills.
• High attention to detail and high level of organisational skills
• Ability to create and built efficient processes that deliver fast resolution to queries/questions/challenges and deliver high levels of customer satisfaction
• IT Literate; Excel, Word, PowerPoint
• Knowledge of health and safety regulations.
• Excellent communication and customer service abilities.
• Ability to manage finances and administrative tasks efficiently.
• Calm and caring approach to your work and people around you
• Able to take on board feedback to drive improvements

Join us in providing exceptional living experiences for students in a vibrant and inclusive community!