Residence Manager

Join Our Team as a Residence Manager at our Luxury Student Residence in Nottingham!

Are you ready to embark on an exciting journey with a leading luxury student accommodation provider? We are thrilled to offer an exceptional opportunity for a Residence Manager to join our dynamic team in Nottingham for a brand-new mobilising site, due to open in June 2025, with the role to start in November 2024.

If you have experience in accommodation management within diverse settings such as PBSA, Hotels, Hostels, or Care Homes, and a passion for delivering unparalleled customer service, we want to hear from you!

About the Role:

As a Residence Manager, you will play a pivotal role in delivering outstanding service levels and ensuring a welcoming, inclusive environment for our residents. Your responsibilities will include:

• Use your upbeat, outgoing personality to lead, mentor and guide the team to ensure that the student space is running smoothly
• Take full responsibility of the budget and P&L, and the financial performance of the student space.
• You’ll cross all the T’s and dot the I’s, to and ensure you are managing costs and maximizing profit for the property
• Follow up on all sales opportunities and ensure the student space is at capacity through short term and long term lets
• You have exceptionally high standards, and this is reflected in the overall presentation of the property, you will manage this through regular inspections and working with your awesome team
• Manage ‘the good’ and turn around the ‘not so good’ -meaning you will handle complaints and offer excellent customer service to your students
• Use your advanced knowledge of safety, security, compliance and building management to ensure core operating procedures are adhered to, followed up on and we are providing a safe secure home to our students
• Maintain and develop relationships with key players at the local universities, as well as internal and external suppliers –again here is that winning personality!
• Along with the day-to-day activities within your role, you will also be required to manage your health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974, where it states that you have a duty to take care of yourself and those around you, by your acts or omissions and to cooperate with your employer on health and safety matters.

Sound good so far? Here’s what you’ll need:

• Relevant experience running a residence within hotels, hospitality, or better yet student accommodation
• Strong interpersonal and communication skills, including the ability to build and maintain quality relationships
• Experience within a fast paced, target driven environment with strong focus on sales and marketing

Preferred:

• A preferred qualification and/or willingness to undertake training for Carbon Literacy as our Pillars are a fundamental part of our brand

Join us in redefining luxury student living and delivering exceptional service at every turn!