Customer Service Advisor
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| Job Type | Permanent |
| Area | Coventry, Midlands |
| Sector | Property/PBSA/Flexible workspace etc |
| Salary | £12,000 per annum |
| Start Date | ASAP |
| Advertiser | Declan Petley |
| Job Ref | 4320 |
| Job Views | 63 |
- Description
Join Our Team at CRM Students!
Are you passionate about providing exceptional service and ensuring a high standard of accommodation for students? Do you have a knack for administration and enjoy working in a dynamic, customer-focused environment? If so, CRM Students invites you to apply for an exciting opportunity at our site in Coventry!
Role Details:- Part Time - 20 hours per week
- Monday to Friday - 12:30pm - 16:30pm
Key Responsibilities:
- Perform daily administrative duties related to the delivery of services to students, staff, and clients.
- Establish and maintain professional work practices and procedures to ensure a clean, hygienic, and welcoming environment.
- Take responsibility for the safekeeping of monies/float and handle the banking of receipts in line with CRM’s cash handling procedures.
- Control and issue keys or access devices, including administration related to car parking (if applicable), following established residence procedures.
- Respond to customer enquiries promptly and courteously, ensuring all interactions reflect our commitment to excellent service.
- Communicate effectively with customers, keeping them informed about current and future developments.
- Maintain strong, positive relationships with all service users, including students, staff, and external clients.
- Accurately maintain records in collaboration with the Accommodation Management Team.
- Under supervision, manage all risk and safety concerns within the property.
Skills and Attributes:
- Strong administrative skills with attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proactive problem-solving abilities.
- Customer-focused with a commitment to providing outstanding service.
- Reliable and trustworthy, with a strong sense of responsibility.
- Experience in cash handling and record-keeping is advantageous.
Why Join Us? At CRM Students, we pride ourselves on creating a supportive and inclusive work environment. Our Coventry site offers an exciting opportunity to be part of a vibrant team, dedicated to enhancing the student living experience. We value diversity and welcome applicants from all backgrounds to contribute to our innovative and customer-centric approach
