Customer Service Advisor

Customer Service Advisor

My client is a vibrant and growing company based near Abingdon, seeking a delightful candidate to join their busy customer services department as a Customer Service Advisor. This is a full-time temporary position for the next 2 weeks. If it goes well, there is an opportunity for this to extend for a further 4 months.

The role of the Customer Service Advisor will involve the following responsibilities:

• Act as the first point of contact for enquiries via email and phone
• Assist team with sales order processing
• Work closely with other departments to resolve queries
• Ensure that customers are kept informed throughout the order process
• Ensure customer data base is kept up to date

The Customer Service Advisor position will require the following skills, qualities and experience:

• Excellent customer service skills - both written and verbal
• Lovely personality
• Excellent work ethic
• Superb team playing attitude
• Good administrative skills
• The ability to build rapport with customers
• Excellent phone manner
• Strong attention to detail
• Good IT skills
• The ability to prioritise workload
• The ability to speak an additional language would be a benefit but by no means essential