Client Services Advisor

Client Services Advisor

We’re looking for a confident, organised and customer-focused Client Services Advisor to join a growing team supporting clients who rely on technology and service excellence to deliver better outcomes. This is a brilliant opportunity for someone who enjoys solving problems, building strong relationships and making a real difference every day.

The role

As Client Services Advisor, you’ll be the first point of contact for clients, handling calls and emails, resolving queries, and providing first-line technical and customer support. You’ll also produce clear summary reports from chart data, support service administration, and work closely with internal teams and external professionals to ensure smooth, high-quality service delivery.

What you’ll do:

• Handle client enquiries promptly and professionally by phone and email.
• Provide first-line support and troubleshooting. (training is provided)
• Produce accurate chart summary reports and share findings with clients.
• Keep service records, referrals and administration up to date.
• Liaise with social workers, occupational therapists, care providers and families where needed.
• Spot opportunities to support wider business growth and pass these on to the sales team.
• Arrange parts dispatch and follow up outstanding enquiries.

What we’re looking for:

• Excellent verbal and written communication skills.
• A cheerful, confident and professional telephone manner.
• Strong organisation, attention to detail and the ability to multitask.
• Good IT skills and confidence working with data.
• A proactive team player with a can-do attitude.
• Experience in customer service, administration, operational support, sales support or a technical role is welcome.
• A full driving licence and access to a vehicle, with willingness to travel when required.