Lettings Coordinator

Lettings Coordinator 

Location: Reading Town Centre, opposite Reading Train Station
Hours: Monday to Friday, 9:00am – 5:30pm, with 1 Saturday in 4 (day off in lieu)

About the Role

We are looking for a motivated and customer-focused Lettings Coordinator to join our clients expanding team in Reading. This is an exciting opportunity to be part of a growing organisation within the private rented sector, supporting the lettings team and ensuring a smooth, efficient, and high-quality experience for prospective residents.

As the first point of contact for lettings enquiries, you will handle incoming leads, manage viewing schedules, and deliver a first-class service to potential tenants. You will play a key role in maintaining accurate records, coordinating communication, and promoting the benefits of the homes and service offering.

This role would suit someone with strong administrative and customer service skills, ideally with experience in lettings, property management, or a related field. Exposure to sales or upselling would be an advantage, though not essential. With the company growing rapidly, there are excellent opportunities for long-term career development and progression.

Key Responsibilities

• Manage inbound communication channels, responding promptly and professionally to all lettings enquiries.

• Record and maintain accurate lead information within the CRM system, ensuring data integrity and effective follow-up.

• Confidently communicate the features and benefits of available properties, helping potential tenants make informed choices.

• Coordinate and schedule property viewings, liaising with both prospective tenants and lettings consultants.

• Provide day-to-day administrative support to the lettings team, helping maintain efficiency and excellent service standards.

• Contribute to a positive and collaborative team culture focused on delivering an exceptional customer experience.

About You

• Previous experience in residential lettings, property management, or a similar customer-centric role would be an advantage.

• Excellent verbal and written communication skills, with a friendly and professional approach.

• Strong organisational skills and attention to detail.

• Confident working independently and making informed decisions.

• Proficient in Microsoft Office and comfortable learning new systems.

• Exposure to sales or upselling is desirable.

• A proactive, solutions-focused attitude with a desire to grow within a fast-paced, expanding business.