Helpdesk Operations Coordinator - MAT Cover

https://jobs.wearedisrupt.co.uk/3654-helpdesk-operations-coordinator-mat-cover/automotive/berkshire/job2025-08-22 13:50:082025-09-20 DiSRUPT Agency
Job Type Permanent
Area Berkshire, South Berkshire South
Sector Automotive
Salary Up to £37,000
Start Date ASAP
Advertiser EllisKnight International
Job Ref 4487
Job Views 7
Description

Helpdesk Operations Coordinator - Maternity Cover
Location: Reading (parking on site)
Contract: 13-month fixed term
Start Date: October 2025
Salary: Up to £37,000 per annum


Are you highly organised, detail-oriented, and passionate about delivering excellent customer service? An exciting opportunity has arisen within the automotive industry for a Helpdesk Operations Coordinator to join the team on a maternity cover contract.


This role is key to ensuring smooth, efficient, and high-quality service performance across helpdesk operations.


What you’ll be doing:


  • Managing incoming customer calls and support tickets, ensuring issues are resolved in line with service standards.

  • Developing and maintaining reports and dashboards to track performance metrics.

  • Overseeing telephony systems and call routing to support operational needs.

  • Monitoring performance against SLAs, conducting analysis, and driving improvements.

  • Investigating and documenting root causes of SLA breaches.

  • Scheduling and coordinating resources to meet service delivery requirements.

  • Escalating operational issues when required.

  • Providing administrative support including documentation, system updates, and coordination tasks.


What we’re looking for:


  • Proven experience in a helpdesk or customer service environment.

  • Strong knowledge of service management principles and SLA frameworks.

  • Familiarity with telephony systems and call centre technologies.

  • Confident user of Microsoft Office (Outlook, Teams, Excel, Word, Planner).

  • Excellent organisational skills with the ability to prioritise effectively.

  • Strong analytical and problem-solving skills.

  • Clear and effective communication, both written and verbal.

  • A proactive team player who can also work independently in a fast-paced environment.

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