Client Experience Manager
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| Job Type | Permanent |
| Area | London (West & West End), South |
| Sector | Property/PBSA/Flexible workspace etc |
| Salary | £43,000 - 45,000 |
| Start Date | ASAP |
| Advertiser | EllisKnight International |
| Job Ref | 4443 |
| Job Views | 153 |
- Description
Client Experience Manager – London, West End
Prestigious Commercial Office SpaceInterview date: Thursday 12th June
Are you passionate about delivering exceptional service and creating memorable experiences? We’re looking for a Client Experience Manager to lead a high-performing team in a premium Central London workspace.
You'll be the face of a renowned, service-led business, responsible for ensuring every client journey—from first impression to lasting relationship—is seamless, professional, and exceeds expectations.
Successful applicants will ideally be immediately available or have no more than a 4 week notice period.
Key Responsibilities:
- Champion a first-class customer experience and foster an inclusive, high-energy service culture
- Lead and inspire a client-facing team to uphold industry-leading hospitality standards
- Drive occupancy, client retention, and satisfaction (NPS) through personalised service and engagement
- Collaborate across teams to deliver service excellence, revenue targets, and business growth
- Manage day-to-day operations, team development, and ensure building presentation and security standards are met
What You’ll Bring:
- Strong leadership and interpersonal skills with a passion for people
- Experience in client service or hospitality-led environments (B2B or B2C)
- Commercial acumen and a proactive mindset to identify growth opportunities
- Emotional intelligence, adaptability, and a commitment to continuous improvement
If you’re ready to make a lasting impact through service excellence, we’d love to hear from you!
