Customer Support Specialist - German Speaking

German-Speaking Technical Support Specialist – 1st Line | Reading (Hybrid/On-site)

We are currently hiring a German-speaking 1st Line Technical Support Specialist to join a global organisation’s team based in Reading.

This will be office based during probation/training, with the option to then work 3 days a week in the office and 2 days from home.

In this role, you will be the first point of contact for diagnosing and resolving technical issues related to diagnostic equipment, laptops, tablets, and associated software. You will also coordinate with suppliers, manage loan equipment logistics, and ensure an exceptional level of customer service is consistently delivered!

Key Responsibilities:

• Provide technical support for hardware and software issues

• Troubleshoot using diagnostic decision trees

• Communicate with dealers and suppliers to resolve faults efficiently

• Manage warranty collections and replacement equipment

• Work collaboratively with internal teams to maintain service standards

What We’re Looking For:

• Fluency in German and English (verbal and written)

• Solid understanding of PC systems and networking

• A keen interest in IT/systems

• Strong communication and problem-solving skills

• Previous customer support or call centre experience

This is a great opportunity to join a well-established, customer-focused team with a strong emphasis on quality, collaboration, and continuous improvement.

If you're ready to bring your skills to a fast-paced support environment, we’d love to hear from you.