Customer Support Assistant

Customer Support Assistant

Location: Lapworth (Head Office) – Office-based
Hours: Monday to Friday, 09:00-17:30
Salary: £25,000 per year

Are you passionate about helping others and interested in technology? Join a team making a real difference. Our client provides innovative monitoring technology that helps individuals live independently and safely at home. Working with 70% of UK local authorities, they’re at the forefront of care technology.

The Role

As a Customer Support Assistant, you'll be the first point of contact for customer queries, providing technical support over phone and email. You'll also help produce chart summary reports (training provided) and assist with system maintenance.

What You’ll Be Doing

• Delivering first-line technical support and troubleshooting queries.
• Assisting customers in understanding and using the system effectively.
• Generating reports and sharing key insights.
• Coordinating with internal teams to ensure smooth operations.
• Managing admin tasks to support business growth and service quality.

What We’re Looking For

• Excellent verbal and written communication skills.
• A friendly and efficient telephone manner.
• Strong problem-solving and multitasking abilities.
• Good IT skills and attention to detail.
• A proactive, team-focused mindset with the ability to work independently.
• An interest in technology and a commitment to high standards.
• Access to a vehicle is essential due to the location.

📌 Please note: This role requires an Enhanced DBS and PVG check.

Benefits

• Private medical insurance
• Life insurance
• Company pension
• Free on-site parking
• Company events

If you’re ready to make an impact in a meaningful role, we’d love to hear from you. Apply today!