Lettings Coordinator

Lettings Coordinator - Reading

Are you ready to embark on an exciting journey in the world of lettings? Do you thrive on providing top-notch administration skills while managing the ins and outs of the rental process? If so, we want you to be a part of our team!

About the Role: We are on the lookout for a Lettings Coordinator who is passionate about delivering exceptional customer service. This role offers an incredible opportunity to join our rapidly expanding business and play a pivotal role in coordinating our consultants across our portfolio.

This role is full time, 9am - 5:30pm, Monday - Friday, with 1 Saturday in 4 (given back in lieu) based in a Reading Town Centre office. 

Key Duties Include:

1. Enquiry Management

   
   
   • Respond promptly and professionally to incoming phone, email, and in-person enquiries.
   • Provide accurate information about available properties, tenancy terms, and application processes.

2. Viewing Arrangements

   
   
   • Schedule property viewings with potential tenants.
   • Coordinate availability between consultants and tenants.
   • Ensure all necessary property keys and access arrangements are in place.

3. Consultant Communication

   
   
   • Act as the primary point of contact between consultants and the lettings team.
   • Provide updates on enquiries, feedback from viewings, and progress of tenancy agreements.
   • Prepare and distribute necessary documentation for consultants.

4. Administrative Support

   
   
   • Maintain and update property management databases and CRM systems.
   • Prepare tenancy agreements, reference checks, and other documentation.
   • Ensure compliance with relevant legislation, such as safety certificates and tenant rights.

5. Project Coordination

   
   
   • Oversee and coordinate lettings projects, such as property launches or promotions.
   • Track project timelines and report progress to the lettings manager.

6. Reporting and Record Keeping

   
   
   • Keep detailed records of all enquiries, viewings, and tenancy processes.
   • Prepare regular reports on key performance indicators, such as let rates and enquiry conversions.

7. Customer Service

   
   
   • Provide excellent customer service to tenants, ensuring their needs are met.
   • Handle complaints or issues promptly and escalate when necessary.

8. Team Collaboration

   
   
   • Work closely with other team members to ensure smooth lettings operations.
   • Attend team meetings and contribute to strategic planning discussions.

What We're Looking For:

• Real Estate Rockstar: Previous experience in real estate and residential lettings is preferred but not essential.
• Customer Service Champion: Outstanding communication skills and a passion for delivering top-notch service.
• Go-Getter Attitude: Dynamic, driven, and ready to dive into the industry headfirst.
• Organization Guru: Exceptional organizational skills to keep everything in line.
• Autonomous Ace: Ability to work independently and make informed decisions.
• Collaborative Spirit: A team player who can inspire and motivate colleagues towards success.
• Problem-Solving Pro: Innovative thinker with a knack for finding effective solutions.
• Ambitious Trailblazer: Desire to grow within a rapidly scaling company and advance your career.

Perks of Joining Our Team:

• Sociable Reading Office: Based just opposite Reading station, our office is buzzing with energy and conveniently located for your commute.
• Summer Social Events: Join us for exciting summer social events to unwind and connect with your colleagues.
• Deliveroo Wednesdays: Enjoy delicious treats with Deliveroo Wednesdays, our mid-week pick-me-up tradition.

If you're ready to join a fun, professional, and inclusive team where your talents are valued and opportunities for growth abound, then we want to hear from you!