General Manager

Site Manager for Luxury Student Accommodation

Are you passionate about creating a welcoming, inclusive, and diverse environment for students? Do you have a knack for sales, people management, and ensuring high standards of health and safety? Join our dynamic team who is a leading provider of luxury student accommodation in Leicester, and make a difference in students' lives!

Responsibilities:

• Achieve sales, renewals, and referral targets.
• Manage site open days and tours.
• Maximise profits and customer satisfaction through effective take-over management.
• Stay informed on local competition, university status, and student demographics.
• Maintain brand standards via physical site upkeep, staff communication, and online presence.
• Oversee staff recruitment, training, and mentoring.
• Manage contractors, ensuring compliance with health and safety standards.
• Maintain statutory testing records and ensure all staff and residents are aware of emergency procedures.
• Manage incident response and ensure the site remains safe and accessible.
• Drive effective and friendly customer communication.
• Build strong relationships with university accommodation offices and external agencies.
• Address student issues, concerns, and welfare needs, intervening and mediating as necessary.
• Maintain high service standards to promote renewals, positive reviews, and referrals.
• Manage site maintenance and project manage the turnaround, check-out, and check-in processes.
• Accurately record tenant applications, damage deposits, council tax, complaints, compliments, welfare, and maintenance.

Qualifications:

• Strong sales and people management skills.
• Knowledge of health and safety regulations.
• Excellent communication and customer service abilities.
• Ability to manage finances and administrative tasks efficiently.

Join us in providing exceptional living experiences for students in a vibrant and inclusive community. Apply today and be part of a team dedicated to excellence!