IT Support Technician

Technical Specialist  / IT Technician /Field technician / IT Support / IT Service & Support / IT Field Technician / IT Engineer / IT Support Engineer 

Location: Northampton
Salary: £38,000 - £41,000 per annum
Contract Type: Full-time, Permanent, Hybrid
Requirement: Drivers Licence and Access to a car
Right to work: We require applicants to have the full right to remain and work in the UK for this role (British, Settled/Pre-settled, ILR etc). Unfortunately we cannot accept anyone on a PSW/Graduate Visa or anyone who may require Sponsorship or is dependent on someone who is sponsored.

Are you ready to take your technical expertise to the next level? Do you thrive in a dynamic, collaborative environment where innovation meets real-world challenges? Join our passionate team as a Technical Specialist, where you’ll play a vital role in ensuring our infrastructure and systems run seamlessly, empowering our teams and clients to achieve their best.

What You'll Be Doing:

As a Technical Specialist, you'll be at the heart of our operations, managing critical infrastructure and solving diverse technical challenges both on-client sites and virtually. Your key responsibilities will include:

• Installing, upgrading, and maintaining system components, software, and hardware.
• Ensuring data and network security, including firewalls, antivirus, and email protection.
• Troubleshooting IT issues and managing tickets in line with our SLAs.
• Supporting and administering servers, networks, storage systems, and operating systems.
• Designing and implementing IT systems that align with our business and technology needs.
• Leading patch management and maintaining documentation to industry standards.
• Collaborating on projects to deliver innovative and robust solutions.
• Training new joiners and providing advice to enhance technical capabilities across the team.
• Staying ahead of technology trends to drive continuous improvement.

What We're Looking For:

We’re looking for a proactive, problem-solving technical expert with a passion for delivering exceptional results. You’ll bring:

• 5+ years’ IT experience with extensive knowledge of cloud based infrastructure environments including Azure, Microsoft 365, and Intune.
• Proficiency in managing Windows and Linux servers, networks, and peripherals.
• Expertise in Hyper-V environments and system security practices.
• Hands-on experience with technical projects and troubleshooting complex systems.
• Advanced communication skills to engage with technical and non-technical stakeholders.
• Strong organisational skills and the ability to prioritise tasks independently.
• A full, UK driving license.

Desirable Skills:

While not essential, experience in the following areas will add further interest to your application:

• ITIL Qualification and practical "IT Service Management" experience.
• Experience of SLA management across complex contractual frameworks.
• Wireless networks, Apple Business Manager, or the Datto product suite.
• Juniper, Cisco, or Draytek network devices.
• Zabbix monitoring and 3CX VoIP systems.

Why Join Us?

We celebrate diversity and foster an inclusive environment where everyone can thrive. You'll have the opportunity to work with cutting-edge technology, develop your skills, and make a meaningful impact. We value innovation, teamwork, and professional growth – and we’ll support you every step of the way.

We are committed to creating an inclusive workplace. We welcome applications from all backgrounds and experiences. Please contact us directly should you require any adjustments or support with your application or your working environment.

We offer a competitive salary, flexible working options, and a comprehensive benefits package designed to support your well-being and career ambitions.

Ready to Apply?

Take the next step in your career and become part of a forward-thinking, supportive team that values your contributions. Apply now and let’s shape the future of technology together!