Renewals Coordinator

Renewals Coordinator - Reading

Are you ready to embark on an exciting journey in the world of lettings? Do you thrive on being a detail-oriented and proactive individual with a passion for customer service and property management? If so, we want you to be a part of our team!

About the Role: As a Renewals Coordinator you will be an integral part of the team, responsible for managing lease renewals and ensuring the continuity of residents’ tenancies. You will play a crucial role in maintaining high occupancy rates and maximising resident satisfaction by facilitating a smooth and efficient renewal processes.

This role is full time, based at our lovely offices just opposite Reading train station.

Key Duties Include:

• Proactively engage with tenants nearing the end of their lease agreements to discuss renewal options and negotiate terms
• Prepare and send lease renewal notices in accordance with company policies and legal requirements
• Liaise with the tenants and property management team to address any concerns or requests related to lease renewals
• Update and maintain accurate records of lease renewal agreements and mid-tenancy rent reviews
• Monitor rental market trends, feedback from the lettings team and advise management on pricing strategies and lease terms
• Provide exceptional customer service to residents, addressing inquiries and resolving issues in a timely and professional manner
• Stay informed about relevant legislation and industry best practices related to lease renewals and tenant rights

What We're Looking For:

• Previous experience in lettings, property management, or customer service roles preferred
• Strong communication and negotiation skills, with the ability to build rapport and handle difficult conversations diplomatically
• Excellent organisational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively
• Proficiency in Microsoft Office suite and CRM software
• Knowledge of landlord-tenant laws and regulations, particularly related to lease agreements and renewals
• Ability to work independently and collaboratively within a team environment
• Proactive and solution-oriented mindset, with a commitment to delivering exceptional service to residents
• Flexibility to adapt to changing priorities and work under tight deadlines
• A strict adherence to confidentiality regarding all forms of information and data.
• Ambition to grow within a rapidly scaling company, with plenty of room for career advancement.

What We’ll Offer:

• Sociable Reading Office: Based just opposite Reading station, our office is buzzing with energy and conveniently located for your commute.
• Summer Social Events: Join us for exciting summer social events to unwind and connect with your colleagues.
• Deliveroo Wednesdays: Enjoy delicious treats with Deliveroo Wednesdays, our mid-week pick-me-up tradition.

If you're ready to join a fun, professional, and inclusive team where your talents are valued and opportunities for growth abound, then we want to hear from you!