Customer Service Assistant - Mandarin Speaking

Mandarin-Speaking Sales Assistant

Are you passionate about real estate and luxury accommodations? Do you have a knack for turning inquiries into bookings? We are seeking a dynamic and motivated Mandarin-speaking Sales Assistant to join our team at Enso, a premier luxury property designed for discerning students.

Role: Customer & Sales Assistant (Mandarin-Speaking)
Location: Colchester
Contract: Permanent - 20 to 25 Hours per week 

About Us: Enso offers luxury accommodations for students, providing an unparalleled living experience for the academic year. Our state-of-the-art facilities and premium services cater to the needs of our residents, ensuring comfort, convenience, and a sense of community.

Key Responsibilities:

• Generate new business and convert inquiries into bookings for each academic year.
• Follow up with new applicants, making calls to capture information and drive conversions within set timescales.
• Utilize Yardi to effectively record and report inquiry levels.
• Manage applications from start to finish.
• Conduct virtual and physical viewings of the property.
• Achieve weekly and monthly KPIs set by the accommodation manager.
• Maintain accurate records of applicants.
• Liaise with the marketing team and management to suggest suitable assets for driving business.
• Conduct market research, monitor competitors, and produce actionable insights.
• Focus on the Chinese demographic, engaging with prospective residents via WeChat and Red.

Requirements:

• Fluent in Mandarin and proficient in English.
• Strong communication and interpersonal skills.
• Experience in sales, customer service, or a related field.
• Familiarity with Yardi or similar CRM systems.
• Ability to meet targets and work within set timescales.
• Utilize WeChat and Red for business engagement.
• Keen attention to detail and excellent organizational skills.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work in a vibrant and inclusive environment.
• Professional development and growth opportunities.
• A supportive team and a collaborative work culture.

Enso is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us and be part of a team that transforms luxury living for students. Apply now!