Centre Operations Supervisor

Centre Operations Supervisor (12-Month Fixed Term Contract) – Hounslow

Company Overview: Our client is an independent, market-leading property consultancy headquartered in London, with offices in Scotland and Manchester. Their expertise encompasses planning and development, property management, specialist valuations, and transactions across the United Kingdom.

Role Overview: We are seeking a dynamic and experienced Centre Operations Supervisor (COS) for a 12-month fixed term contract in Hounslow. The COS will oversee the overall operation of the centre, lead the site team, and maintain strong relationships with retailers. This role involves ensuring a safe environment throughout the mall and back-of-house areas, and working closely with the Property Manager to achieve financial and operational targets.

Key Responsibilities:

Financial & Leasing & Professional:

• Develop and deliver the Service Charge Budget and corresponding reports, ensuring best value and compliance with RICS best practice.
• Maximize ancillary revenue without compromising the established retailers or the Centre.
• Collaborate with the Property Manager to coordinate and monitor the leasing process.
• Ensure adherence to Mall Licences rules and regulations, preventing any legal protection under Landlord and Tenant Legislation through occupation of the Centre.

Product & Service:

• Manage the implementation of the Centre Operations Manual.
• Maintain confidentiality of redevelopment information and engage with third parties only as authorized.
• Assist in preparing the Centres’ quarterly Management Reports and ensure timely submission.
• Accurately code invoices, manage associated expenditure, and ensure the service charge budget is not exceeded.
• Monitor tenants’ shopfits/refurbishments, ensuring presentation standards are maintained.
• Act as the nominated person for Health and Safety, Fire Safety, and Environmental matters, ensuring the safety of all tenants and visitors.
• Assist the PM in tenant management during entry and exit of occupational terms.
• Be visible in the malls, directing the mall team to deliver excellent retail presentation standards.
• Liaise with utility providers on invoice processing and cost management for tenants and the centre.

People Management:

• Lead and direct all on-site staff, ensuring development and training reflect brand values.
• Ensure staff compliance with the code of conduct on-site.
• Assist the PM in reviewing and adjusting service levels and staff requirements.
• Ensure delivery of statutory training responsibilities and compliance with company policies.
• Liaise with team on personnel administration and management.
• Ensure cleaning and security personnel are trained and professional.
• Recognize and share best practice performance within the team.
• Ensure delivery of excellent customer service and identify areas for improvement.

General:

• Communicate and adhere to all company policies appropriately.

Desired Knowledge, Skills, Experience & Qualifications:

• Experience in management and control of the Service Charge Budget.
• Ability to liaise effectively with occupiers.
• Strong understanding of property and facilities management.
• Prompt and proactive engagement with clients and their agents.
• Solid understanding of Operations and Health & Safety.
• Excellent communication and IT skills, proficient with Microsoft Office.
• Collaborative team player with a proactive approach.
• Well-presented and professional demeanor.
• Previous experience in budget setting, expenditure control, shopping centre management, and systems.

Location: Hounslow
Contract Type: 12-Month Fixed Term Contract