Sales & Marketing Assistant

Join Our Team at CRM Students: Sales and Marketing Assistant

At CRM Students, we believe in providing more than just a place to stay – we create vibrant communities where students from all corners of the globe can thrive. As a luxury student accommodation provider, we are dedicated to ensuring that our residents feel welcomed, supported, and valued throughout their stay.

Position: Sales and Marketing Assistant

Location: Guildford

About the Role: As a Sales and Marketing Assistant, you will be the friendly face and the guiding hand for our diverse community of students. From managing enquiries to facilitating smooth transitions for new tenants, your role will be pivotal in shaping the positive experiences of our residents. Your duties will include:

• Managing all enquiries via email, face-to-face interactions, online chat, and calls with knowledge, courtesy, and inclusivity.
• Providing warm and friendly welcomes to all visitors, ensuring they feel valued and at home.
• Conducting student tours and showcasing available rooms with enthusiasm and professionalism.
• Processing new applications and assisting with tenancy agreements, ensuring all necessary documents and identification are in order.
• Keeping our booking system updated and accurate.
• Collaborating closely with our sales teams to ensure efficient sales administration.
• Providing administrative support to the team as needed.
• Representing CRM Students at university fairs and networking events to promote our accommodation.
• Staying informed about price changes and special offers, and effectively communicating them to potential and current tenants.
• Assisting with the communication and distribution of marketing and promotional materials.
• Building strong rapport with our tenants and being a point of contact for their needs and concerns.
• Monitoring competitors and analysing market performance to contribute to our ongoing improvement.

What We're Looking For: We are seeking individuals who embody our values of inclusivity, warmth, and professionalism. The ideal candidate will possess:

• A friendly and welcoming demeanor that puts others at ease.
• Strong IT skills and excellent written and verbal communication abilities.
• Experience in customer-facing roles, demonstrating empathy and understanding.
• The ability to multitask effectively in a dynamic and fast-paced environment.
• A proactive and methodical approach to tasks and challenges.
• A well-presented appearance and a genuinely friendly attitude.
• The capability to take ownership of complaints and resolve them with care and efficiency.

Join Us: If you are passionate about creating exceptional experiences for students and thrive in a supportive and inclusive environment, we would love to hear from you. At CRM Students, you will not just have a job – you'll have a fulfilling career where your contributions make a meaningful difference every day.

CRM Students is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.