IT Operations Analyst. Hybrid working 2 days/week in office. London based Charity. £40,000-£44,143

Senior IT Operations Analyst / Technology Operations Analyst / IT Ops Analyst / 3rd line support / Citrix / Azure

Disrupt Agency are currently recruiting for an experienced, (Senior) IT Operations Analyst to join this amazing UK based Charity.

The IT department are seeking a talented individual with recent and/or relevant IT Operations experience to join this growing team that supports the overall IT Operations excellence including process improvement, simplification/operational efficiency and succession planning. This department will also be integral in supporting various digital transformation and/or IT related change projects.

The Senior IT Operations Analyst will be joining at a critical time of IT / technology change and transformation, so we are looking for someone who will be able to work in a complex and fast moving environment/organisation.

IT Operations landscape and core duties:

• The IT department, support 7000 users across 900 locations, comprising of a comprehensive IT infrastructure delivering several line-of-business systems which reach out to all staff.

• The Senior IT Operations Analyst is a hands-on, supervisory role within a small team, who are responsible for operational excellence across the organisation’s IT Infrastructure.

• The infrastructure comprises physical & virtual servers, backup and disaster recovery solutions, and cloud services.

• The role is to assist with the support and maintenance of the infrastructure, ensuring that the services and underpinning processes are efficient, effective, and meet agreed service levels while also being mindful of the future in supporting the overall strategy and vision of the organisation and it’s employees to deliver the amazing work they do each day.

• In addition, the role will provide technical expertise and support to a variety of IT projects.

• You will have input to and support the IT Operations Manager to develop and implement best practice and efficient workflows that are both cost effective for the organisation yet deliver the quality of services that are needed.

• This is a real opportunity to support and help the IT Operations Manager to shape the organisation’s IT Operations Excellence!

IT Operations Analyst background/experience:

• Essentially we are looking for that breadth of experience across IT covering Service and Support. We need applicants to have worked up to 3rd line technical support previously for a minimum of 12 months and also have experience with Citrix PVS and Azure. We don't require you to be an expert but you will have the curiosity, interest and solutions/practical based approach to figuring out challenges to find the answers/solutions.

• Working with an exceptional and senior team of IT professionals you will be supported, engaged and developed in this role. We are looking for driven and motivated applicants who can think ahead, plan and build robust structured workflows that solve challenges or problems when they arise.
• Calm, collected and thoughtful with a real and genuine interest in technology and the desire to continuously learn and develop.

• You will ideally have achieved a recognised academic qualification (Degree or equivalent ), professional training and/or be able to showcase the relevant practical expertise gained through working in a similar position previously. You will understand the challenges experienced within IT Operations and how to support and drive efficiency within the current IT operations workflows.

• ITIL Training and/or experience of working within an ITIL environment will also be nice to have but not essential.

IT Operations IT Landscape overview

• Server based computing (VDI) Skills/Experience

• VDI Infrastructure knowledge(Citrix, Azure Virtual desktop)

• VMware • Active Directory

• Networking protocols such as TCP/IP, DNS, & WINS

• Cloud technology Azure