Recruitment Coordinator

Recruitment Coordinator

This is an amazing opportunity to join a large charity at their Head Office in London, working as part of their Recruitment Team to be the Recruitment Coordinator.

You will be required to provide high quality, fast responsive administrative support to the Recruitment Advisors and wider team.

The role:

• Be the first point of contact for candidate and manager recruitment queries via email, in-person and phone, ensuring the agreed service level metrics and performance indicators are achieved
• Liaise with and provide guidance to hiring managers across the full range of recruitment activities and processes to ensure they are fully informed at each stage of the campaign, escalating more complex queries to the Recruitment Advisors
• Be responsible for delivering recruitment related tasks such as preparing shortlisting packs, scheduling interviews, preparing interview packs, collating relevant documentation following the end of a campaign and updating the recruitment system at all stages of the process in a timely manner
• Assist Recruitment Advisors to source and attract candidates by using databases, social media, external job boards and other relevant medium to ensure hiring managers are provided with the best available talent and to enhance the employer brand to the relevant audience
• Review and analyse interview questions alongside the Recruitment Advisors to ensure the interview questions database is kept up to date with high quality content that can be accessed by the whole organisation
• Review and analyse data from incoming enquiries to the Recruitment mailbox in support of the development of the Recruitment Chatbot automated responses to ensure a better customer focussed service is delivered
• Manage the pre-employment checks from start to finish to ensure a smooth handover to the HR On-boarding team to offer a streamlined process in accordance with service level agreements

Ideal applicants will have:

• Previous experience of working successfully within a recruitment or HR role in a large and complex organisation
• Demonstrable skills in general administrative tasks such as drafting letters, scheduling interviews/meetings, using HR information systems, and administering selection tests
• Excellent communication skills both verbal and written, and a proven ability to develop and maintain effective working relationships with colleagues and customers
• Experience of providing excellent customer service in a demanding working environment with the ability to meet and manage customer expectations where required
• Excellent attention to detail and proven experience of managing a busy workload, showing resilience, working to tight deadlines and meeting your objectives successfully
• The ability to understand and successfully implement processes, procedures and policies related to your area of work
• The ability to walk users through functionality and the ability to empower enquirers to find resolutions through web interface        
• Previous experience of using Microsoft Office with intermediate level skills in Word, Excel and Outlook