Customer Service Assistant - Leicester

Customer Service Assistant

Work with us at one our client’s luxury student accommodation sites in Leicester!

This is a fantastic opportunity to join a fast paced and exciting industry. You will be responsible for promoting this stylish new building and networking with local students to achieve 100% occupancy. It is a beautiful, modern and vibrant site that offers impressive facilities, and you would be the voice and beating heart of the brand.

This is a permanent, full time role. You will be working 9am - 5:30pm, Monday - Friday.

Key Tasks

• Conducting tours and viewings of the property

• Responding to all new enquiries through all mediums, including emails, online chat and phone calls ensuring that these are answered within a timely and professional manner

• Building and maintaining relationships with local universities and sending regular marketing materials and availability updates

• Conduct regular leaflet drops throughout the town and encourage visitors to the site

• Follow up on all interest and ensure that all sales opportunities are explored

• Engage with letting agents and international agents to secure bookings

• Process new applications within timescales given

• Undertaking regular inspections of the show flat and ensure this is set up according to standard

• Attend student university fairs and open days when necessary

• Keep up to date with room prices and special offers to provide accurate information to potential residents.

• Ensuring there is always enough marketing material onsite.

• Supporting with the creation and maintenance of Social media channels and

• Work closely with the marketing team to ensure that the target audience is being reached

• Keep up to date with competitor activities.

Knowledge and Skills

• A friendly and welcoming approach and the ability to cooperate well with all students and clients in a professional, respectful and friendly manner.

• Great skills with Social media, being able to post adverts and stream online on all used social media platforms.

• Confidence with setting up and hosting events for students to increase engagement and encourage re-bookings.

• Excellent rapport building abilities.

• Sales focussed and highly proactive approach.

• High standards of dress and presentation.

• Ability to remain calm during difficult situations or in a very busy environment.

• Excellent interpersonal skills, including a pleasant telephone manner.

• Good administrative skills and the ability to use emails, phones and various systems.

• A positive and enthusiastic attitude with a strong focus on customer service.