IT Operations manager, London based Charity. Hybrid working. IT

IT Operations Manager / Technology Operations Manager / IT Ops Manager / IT Manager

Disrupt Agency are currently recruiting for an experienced, strategic IT Operations Manager to join this amazing UK based Charity as they look to drive improvements, efficiency and undergo numerous IT change/transformation projects over the coming years.

IT Operations Manager position:

The IT department are seeking a talented individual with significant experience of managing the full IT operations requirements including process improvement and supporting of digital transformation and/or IT related projects.

The IT Operations Manager will be joining at a critical time where there are many IT / technology change and transformation projects taking place. We are looking for someone who can plan for the future and navigate the best and most efficient ways of ensuring efficiencies of IT operations and the services that are delivered across all departments and users within the business. (circa 7000+ employees).

This role would suit an experienced IT Operations manager who enjoys the challenge of working in a dynamic and changing environment. This is a new and exciting senior role reporting directly to the Head of Infrastructure and will oversee their datacentre operations (hosted service), financial management/expenditure efficiency, leadership and IT Operations services.

IT Operations Manager Department and overview:

• The IT department, support 7000 users across 900 locations, comprising of a comprehensive IT infrastructure delivering several line-of-business systems which reach out to all staff.

• You will have responsibility for the strategic management, planning and control of the IT Infrastructure utilised throughout the organisation.

• You will develop and implement best practices to enable the successful installation, configuration, maintenance and troubleshooting of infrastructure assets (hardware, configurations, and software). Ensuring inferior/unreliable service does not get in the way of delivering the organisations strategic vision and purpose

• You will also require strong leadership and governance skills with an engaging and collaborative style to drive improvements, inspire and build excellence within the IT Operations team and external service providers.

  This is a real opportunity to support and help shape the organisation’s IT Operations.

IT Operations Technical Landscape

• Operations & Infrastructure Servers, Virtual & Physical

• Storage, data centre on-prem & cloud

• Backups & restores

• DR platform

• Large multi-functional printers

• Server based computing (VDI) Skills/Experience

• Windows 10/11

• Office 365

• VDI Infrastructure knowledge(Citrix, Azure Virtual desktop)

• VMware • Active Directory

• Networking protocols such as TCP/IP, DNS, & WINS

• Anti-Malware, Patch management & encryption products

• Cloud technologies such as AWS, Azure, or others

IT Operations Manager background/experience:

• As important as your technical skills is your proven ability of strategic planning, excellent communication, collaboration, stakeholder engagement and commercial IT management skills.

• You will ideally have achieved a recognised academic qualification (Degree or equivalent ), professional training and/or be able to showcase the relevant practical expertise gained through working at a leadership level previously. You will understand the challenges experienced within IT Operations and drive efficiency when working with functional leaders, divisions and external providers/3^rd party services.

• ITIL Training and/or experience will be essential within this role.