Lettings Administrator

About the Role

We are looking for a Lettings Team Administrator who has a passion for delivering exceptional customer service. This is an exciting opportunity for a Lettings professional to join a rapidly growing business. You will be responsible for managing incoming leads across the whole portfolio.

Key duties include:

• Manage inbound communication channels, efficiently handling inquiries and providing exceptional customer service to both potential and existing tenants, ensuring a positive experience and maintaining high service standards.
• Accurately record all lead information into our CRM system, ensuring data integrity and enabling effective tracking and follow-ups by the lettings team.
• Coordinate and schedule property viewings for the lettings team, liaising with prospective tenants, and lettings consultants to optimize the viewing process.
• Support the lettings team with administrative duties, including preparation of tenancy documentation, updating listings, and maintaining organized records of all interactions and appointments.
• Serve as the first point of contact for the lettings department, offering administrative support, responding to queries, and contributing to the overall efficiency and success of the team.

We are seeking a highly capable candidate who will bring:

• Previous experience in real estate and residential lettings, BTR/PRS is preferred but not essential.
• Outstanding customer service skills, and excellent verbal and written communication skills.
• A dynamic and driven personality, with a strong zeal for the industry.
• Exceptional organisational competencies.
• Demonstrate ability to work autonomously, confidently taking charge, making informed decisions, and initiating action in line with company processes and policies.
• Proficient in presenting and interpreting information accurately and professionally.
• A collaborative team player who can inspire and motivate colleagues, effectively achieving goals collaboratively.
• Innovative problem-solving skills, with a knack for identifying issues and crafting effective resolutions.
• A strict adherence to confidentiality regarding all forms of information and data.
• Ambition to grow within a rapidly scaling company, with plenty of room for career advancement.