Technical Support Officer (Italian)

Disrupt Agency; a carbon neutral & certified B-Corporation, is partnered with a global automotive specialist business who are building a new team of technical support specialists with fluent European language skills to support a new contract. This particular role requires applicants with fluent Italian (Written and spoken) language skills to join their Technical Support team. We are also looking for other applicants with fluent language skills across:  French, German, Spanish, Portuguese and Dutch. This role is a fantastic opportunity for a Technology minded/interested individual to fast-track their technical knowledge and career in a fast paced technical support role within this customer focused global business. 

We will consider any of the following backgrounds:

• Essential: YOU MUST HAVE FLUENT ITALIAN & ENGLISH Language skills; written and spoken.  (OR any of the following or a combination of several with English also: FRENCH, GERMAN, SPANISH, DUTCH, PORTUGUESE Language skills)
• Motivated, driven, hard working applicants that will be working from the Reading Head Office every day. 
• Anyone with the relevant language skills and experience in a technical support, IT Support or help desk position previously
• Graduates or College/ School leavers who have complete some further study/certifications or work experience in a technology /IT related subject/field.
• A career changer/returner/ex-military who has completed some further training within technology / IT and now wants an opportunity to develop their career within this field
• A technical support officer who is looking for that next opportunity to move into a progressive and supportive business.

This company will support and progress you with further training and exposure to some of the worlds most advanced digital technology / interactive technology solutions. They will provide further study opportunities but also open up further career development internally (2 years+) for the right candidates once they have proved themselves within this role.

This role will be a customer facing role where most of the work will be over phone and email with some video meetings.

Duties/Requirements:

• Providing technical support; answering customer queries via phone & email
• Deliver technical support to customers to identify and resolve problems with laptops/pc hardware/software and associated equipment.
• Maintaining a high degree of customer service for all support queries and adhere to good service management principles.
• Investigating problems in systems and services.
• Allocating more complex calls to relevant 2nd higher level support personnel and pro-actively follows up status of open calls.