Head of Operations - London - UK

Head of Operations – London

This is a fantastic opportunity to join a luxury student accommodation company as Head of Operations for London

• Responding to customer and client enquiries in a prompt and courteous manner
• Communicating effectively with clients to ensure they are fully informed of current and future developments
• Maintaining excellent working relationships with universities and colleges within the region.
• Developing a robust contractor panel to ensure the property is always in prime condition and procure best value on behalf of our clients.
• Effectively managing Accommodation Managers within a team structure.
• Ensure the property is a safe place to live and work
• Ensure property fully complies with current legislation
• Achieve targets for accommodation and profit levels
• Develop and implement marketing plan to achieve financial goals
• Ensure prompt collection of rents with minimal bad debt within the region and within budget.
• Negotiate rates with local suppliers to keep costs under control.
• Report on a regular basis to the Operations Director regarding KPI’s and produce timely & accurate reports when required.
• Develop additional services and income streams
• Involvement in the recruitment and selection of Site Accommodation team members including completion of associated records in conjunction with the Human Resources Manager 
• The induction, training and development of the above categories of staff where appropriate.
• Required to review with site teams work practices and procedures to ensure a pleasing and hygienic standard of accommodation.
• Monitor regularly working methods with particular regard to safety, ensuring that all staff have an understanding of Health & Safety and Fire Safety procedures.
• Review with Site Management Teams the upkeep of the building
• Investigate complaints, persistent or serious breaches of agreements
• Ensure accurate records are kept of investigations and subsequent action taken.
• Development excellent working relationships with the wider Operations Team and colleagues across the business
• Regular contact with students and residents
• Contact with Property suppliers, contractors.

Skills/attributes required:

• Client focused
• Microsoft Word, Excel and Outlook
• Excellent verbal and written Communication Skills
• Excellent organisational skills
• Focus on & commitment to excellence in customer service
• Ability to analyse & interpret data
• Ability to meet deadlines
• Knowledge of the Dream Accounting System is desirable but not essential
• Desire to deliver and achieve excellent standards of service
• The ability to lead & work within a team
• Positive and Enthusiastic
• The ability to stay calm under pressure