IT Support Analyst

EllisKnight are working with a fantastic business based in North West Berkshire, who specialise in assisting customers design and build products within four target markets, industrial, semi fab, healthcare and technology.

We are now looking for an IT Support Analyst who will be responsible for supporting all functions and features of the European IT organisation.

Key Responsibilities:

Business Support:

• Maintain the day to day operations of the IT Systems and Infrastructure relating to the European business, including both main and regional facilities.
• Maximise availability of computer systems and networks throughout the European Organization
• Drive and implement IT projects as requested.
• Ensure accurate logging of tickets, notes and resolutions in the IT Ticket System and that resolution is reached in a timely manner, with customer satisfaction as a primary focus.
• Provide the advanced technical Microsoft Outlook 365, Active Directory and SharePoint Administration and SAP support within the European Business
• Help control IT costs and improve efficiency of IT systems within Europe.

Specific Duties:

• Maintain FAQ databases and perform IT admin tasks.
• Ensure thorough documentation is created for all changes and new technology implementations
• Maintain the Asset register and ensure all assets are captured.
• Manage the infrastructure at all EU sites, ensuring it is fit for purpose and suggesting improvements where identified.
• Monitor IT system backups, ensuring to flag failures and resolve issues.
• Maintain disaster recovery plans and update accordingly.

System Knowledge & Experience

• Previous Experience providing IT Support within a global Business
• Experience of supporting Disaster recovery process
• Cisco systems and hardware knowledge
• Experience of implementing cyber security processes

We look forward to hearing from you.