Front of House Manager

Front Of House Manager

My Client is a luxury brand offering a stunning club space for companies to work and enjoy themselves, we host company events, networking opportunities and a high-end location to socialise and work remotely.

The Role:  

As Front of House Manager, you will manage and motivate the front of house team, to deliver an outstanding and consistent level of service to our members in line with our companies values and build social engagement with members and guests. You will manage the rota, the upkeep of the space, and assist the General Manager (GM) with billing.

You will deliver this by (roles/responsibilities)

• In conjunction with the General Manager, be responsible for the day-to-day management of the Club floor including overseeing the service of all food & beverages and any associated events within the company spaces.
• Help to promote the company and its concept, whilst achieving the highest member and guest satisfaction.
• Ensuring that members and guests have a wonderful experience and resolving any issues before they depart.
• Provide support directly to the floor team and manage the floor team rota, maintaining standards, while keeping within the budget.
• Ensure daily duties are being carried out correctly and that any events are set up to a high standard.
• Support the GM with daily staff briefings including comprehensive information on members and guests and any other relevant information.
• Build a strong relationship with members, setting the tone, acting as ‘host,’ and maintaining high visibility in the Club’s areas and attendance at selected members’ events.
• Ensure you and the team understand and achieve the Service KPIs.
• Ensure the smooth running of events, alongside the General Manager; from event set-up to member/guest arrival, seating, food and beverage service, entertainment Act as Host for any events, ensuring members and guests receive 5* service and incredible hospitality.
• Assist the GM with billing, budgeting for day-to-day and events, and revenue tracking.

Skills & Personality

• Able to work effectively/competently with computerised systems e.g., Microsoft Office suite and use of POS (point of sale) system.
• Fluent written and spoken English Strong commercial acumen with ability to compile reports.
• Strong customer care ethic and ability to build relationships at all levels.
• Ability to set, achieve and adhere to standards.
• Attention to detail and Knowledge of health & safety and food safety.

If this is a position you'd be interested in then please do apply and I look forward to speaking with you