Operations Manager

Operations Manager (Care Sector)

The aim of this role:

To project manage all work with clients to fulfil the agreed support service. To coordinate all engagement, assessment, planning, installation and embedding work with each service, audit the quality delivery and ensure effective operations of the provided services.

The role:

• Quality control the planning and project management of agreed services, overseeing others’ work and running your own projects; ensuring effective outcomes capture, appropriate stakeholder liaison and coordination of all work tasks.
• Lead on quality delivery ensuring there are appropriate frameworks, policies and processes in place to enable our services to onboard successfully, efficiently and at scale. Audit service delivery to ensure its effectiveness. 
• Liaise with relevant professionals and key stakeholders, to embed technology into services and maintain its relevance, ensuring effective service delivery and resolving any issues as they arise.
• Provide management support to the team.
• Manage Monthly Service Review meetings with relevant professionals and key stakeholders.
• Manage data analysis of service delivery and KPIs - delivering monthly, quarterly and annual reporting to both internal and external stakeholders.
• Quality control outcomes capture through the contract lifespan, developing the processes and infrastructure that will encourage effective use of the Just Roaming system (demonstrating value).
• Train users of the system and the app in its effective use.
• Audit the quality of chart summary reports ensuring they accurately summarise and highlight key information relating to individual activity and support needs.
• Drive awareness of our services by presenting information to professionals and interested parties.

Skills and Experience Required:

• Able to organise your own, and others’, caseload and time, prioritising and managing multiple demands and working to agreed timescales.
• Personable, effective, confident and adaptable communication skills, credible to a wide range of audiences.
• Proven competence in quality management, with experience of developing systems, structures and processes that will support staff to deliver a service in line with the organisation's aims, and individuals’ needs.
• Excellent presentation skills - able to deliver training, chair meetings, manage difficult conversations and articulate concepts well.
• Self-motivated and independent thinker; able to identify problems and propose solutions.
• Substantial experience working in adult social care settings, supporting people with learning disabilities, autism, mental health conditions and complex needs. Experience of delivering quality support to a range of people within supported living and/or residential services is essential.
• Experience of managing teams is essential, with the ability to drive performance and motivate staff towards a common goal.
• Project management experience
• Proven competence in formally assessing care and support needs and writing support plans that are used to change the way support is delivered.
• Proven competence in analysis of data and data driven support planning (e.g. functional analysis).
• Accurate and effective recording and reporting skills and the ability to check others’ work.
• Good IT competency - practical knowledge of web-based office software.
• A qualification relevant to this role is desirable, for example QCF Level 5 Health and Social Care, RMA Level 4, Diploma in Learning Disabilities / Autism / Needs Assessment / Positive Behaviour Support.   
• Hold a full valid driving licence, with daily access to a vehicle and willingness to drive across the UK.
• Ideally located in the South of England, you will be covering the South and Midlands mainly.