Technical Support Officer -Fluent German

DiSRUPT Agency are partnered with a Global Automotive Business who are growing and are now looking to hire a fluent German speaker for an exciting permanent position. The position will be within their technical customer support area. We are open to any background as long as you have a passion for IT/Technology or Technical support, are IT literate, Customer focused and willing to work hard and learn fast!

This role is a fantastic opportunity for a Technology / IT minded, experienced or educated individual to fast-track their technical knowledge and career in a fast paced and customer focused global business.

We will consider any of the following backgrounds:

• Fluent German Speaker/Writer (Essential)
• Graduates or College/ School leavers who have complete some further study/certifications or work experience in a technology /Technical or IT related subject/field.
• A career changer/returner/ex-military who has completed some further training within technology and now wants an opportunity to develop their career
• A technical support officer who is looking for that next opportunity to move into a progressive and supportive business.
• A parent returner who has some technology training/experience or education.

This company will support and progress you with further training and exposure to some of the worlds most advanced digital technology / interactive technology solutions. They will provide further study opportunities but also open up further career development internally (2 years+) for the right candidates once they have proved themselves within this role.
This role will be a customer facing role where most of the work will be over phone and email with some video meetings.
Duties/Requirements:

• Providing 1st line technical support; answering support queries (In German & English) via phone & email
• Fluent in German and English. (Anyone with Fluent French language skills also would be a bonus)
• Deliver technical support to customers to identify and resolve problems with laptops/pc hardware/software and associated equipment.
• Maintaining a high degree of customer service for all support queries and adhere to good service management principles.
• Investigating problems in systems and services.
• Allocating more complex calls to relevant 2nd level support personnel and pro-actively follows up status of open calls.