Part-Time Front of House / Customer Service

Front of House / Customer Service Assistant 
This is a great opportunity to work onsite at a modern luxury student accommodation site in Plymouth.

You will be responsible for promoting this stylish new building and networking with local students to help the team to achieve 100% occupancy.

It is a beautiful, modern and vibrant site that offers impressive facilities and you would be the voice and beating heart of the brand.

This is a permanent, part-time role, working 20 hours a week from 9am - 2pm across 4 days, Monday, Wednesday, Thursday and Friday.

Key Tasks:

• Conducting tours and viewings of the property
• Responding to all new enquiries through all mediums, including emails, online chat and phone calls ensuring that these are answered within a timely and professional manner
• Building and maintaining relationships with local universities and sending regular marketing materials and availability updates
• Conduct regular leaflet drops throughout the town and encourage visitors to the site
• Follow up on all interest and ensure that all sales opportunities are explored
• Engage with letting agents and international agents to secure bookings
• Process new applications within timescales given
• Undertaking regular inspections of the show flat and ensure this is set up according to standard
• Keep up to date with room prices and special offers to provide accurate information to potential residents.
• Ensuring there is always enough marketing material onsite.
• Supporting with the creation and maintenance of Social media channels and
• Work closely with the marketing team to ensure that the target audience is being reached
• Keep up to date with competitor activities.

Knowledge and Skills:

• A friendly and welcoming approach and the ability to cooperate well with all students and clients in a professional, respectful and friendly manner.
• Great skills with Social media, being able to post adverts and stream online on all used social media platforms.
• Confidence with setting up and hosting events for students to increase engagement and encourage re-bookings.
• Excellent rapport building abilities.
• Sales focussed and highly proactive approach.
• High standards of dress and presentation.
• Ability to remain calm during difficult situations or in a very busy environment.
• Excellent interpersonal skills, including a pleasant telephone manner.
• Good administrative skills and the ability to use emails, phones and various systems.
• A positive and enthusiastic attitude with a strong focus on customer service.