Customer Support & Logistics Coordinator

Our client is an exciting and growing company seeking a Customer Support and Logistics Coordinator to join their growing team in Milton Park, Didcot, Oxfordshire. This is a full time, permanent position, responsible for the administration of sales orders, for facilitating the delivery logistics from Japan, Belgium or UK and liaising with the sales managers to provide relevant customer support.       

The client operates a hybrid working system with three days in the office but during the initial training period, additional work in the office may be required. 

Main responsibilities 

Data input tasks 

• Inputting sales and purchase orders. 
• Maintaining customer, vendor, price, charges and other relevant data on the database. 
• Allocating correct stock to orders and managing lot (batch) numbers. 
• Assisting with consignment stock held at customer premises and maintaining records. 
• Uploading information and documents to customer purchasing systems. 
• Downloading and filing all backup documentation for the transaction in the system and ensuring there is complete set of records for every business transaction. 
• Inputting invoices from the logistics and warehouse companies. 

Logistics coordination tasks 

• Preparing a picking list and confirming delivery charges. 
• Sending shipping documents to customers in a timely manner.  
• Obtaining information for EU sales declarations from customers. 
• Continually communicating with logistic suppliers to expedite all deliveries  
• Obtain and provide POD as required. 
• Manage the sample stock/Prepare and dispatch samples.    

Administration tasks

• Responding to phone calls made to the company in a polite and helpful manner and re-directing to other staff, if appropriate. 
• Filing documents and ensuring everything is kept in order.  
• Maintaining mailing lists. 
• Assisting in the preparation for company meetings and events where required. 

Personal and technical requirements: 

• The role requires a person with attention to detail, accuracy in completing tasks;  
• Excellent people and communication skills.  
• Proficiency in Excel, Word and Outlook systems; 
• Flexibility and enthusiasm. 
• Some experience with ERP systems and knowledge of logistics essential; 
• European language skills / Japanese language skills desirable.