Customer Service Account Manager
This job does not exist anymore.
Try running a new search or browse our vacancies.
Or fill in the form below to receive job alerts.
| Job Type | Permanent |
| Area | Berkshire, South |
| Sector | Retail |
| Salary | Annual Bonus |
| Start Date | ASAP |
| Advertiser | Patrick Graham |
| Job Ref | 3575 |
| Job Views | 237 |
- Description
The Role:
Reporting into the Head of Customer Service, the role is to oversee the smooth running of the daily and weekly orders from key customers. These orders and the associated shipping report is sent to the warehouse and all requirements adhered to manage orders from receipt through to delivery.
Daily duties include:
• Respond to customer service issues completely and on time to the customer’s satisfaction
• Answer in-bound telephone calls, respond to emails and queries in a timely manner
• Work in partnership with all stake olders in both businesses
• Attend review meetings with key client as and when required, mainly video calls
• To provide reports to key clients and management as and when required
• Maintain a good understanding of our catalogue’s products and promotions
• Upload the monthly pricing file into the database.
• To generally present the friendly and professional face of Cotswold Fayre to the customer.
• Load new customer records onto the system, maintaining accurate and full information
• Ensure all account records and customer communication (including CRM data) are kept up to date on the CF in-house ERP system
• Provide all required data for exporting purposes, including, but not limited to, product ingredients, images, samples in a timely manner
• Cross-over with the “domestic” customer service team by assisting in loading orders, raising credits, and answering telephone calls
Skills & Experience:
• Highly motivated, organised, and capable of managing a large customer base
• Rapport building will be second nature and relationships will be personally important within your working life
• Excellent telephone manner and customer skills
• Excellent knowledge and understanding of data and reporting
• Flexible and adaptable approach
• Resilient, tenacious, and determined to succeed
• Understanding of Customer Service and its importance in business and efficiency
• Knowledge of speciality foods desired but not essential
• Ability to prioritise workload and use own initiative
• Team player
