Programme Manager (Automotive)

EllisKnight are looking to recruit an exceptional Programme Manager (or Senior Operations and Improvement Manager) who has worked as a mechanic or has a good knowledge/understanding of the Automotive Tool industry. The role will be a senior position to manage, improve and deliver an outstanding and logistically efficient customer experience for the hiring/loaning and controls of specialist automotive Tools.

The Programme Manager will manage the overall running of and improvements to, a Lease/Loan based business function that provides automotive equipment to businesses across the UK and Europe. This ranges from specialist automotive tools for car manufacturing, testing/diagnostics tools to major industrial machinery that is leased /loaned out. Experience of a similar service will be desirable.

The purpose of the role is to ensure that revenue targets are met and customer SLA’s are achieved.

Key areas of responsibility will include:

Programme Management

• Day to Day management on all Tool Loan programmes

• Day to Day management of team members

• Internal/External Customer liaison

• Project Management and overall onboarding of new programmes/tools

• Monthly Billing Creation

• Daily/Monthly and ad-hoc reporting

• Budget/Cost Management of Programs

• System set-up/improvement and timely resolution of critical issues

• Maintain excellent customer and supplier relationships

• Ensures that appropriate documentation is received, stored retained according to policy requirements

Technical: Tool Management

• Correct stock levels are maintained to support the program

• Minimize tool downtime from Technical/Quality/Quarantine/Calibration issues

• Design Packaging and packaging layout ‘fit for purpose’ for program and customer

• Ensure all tools are up OEM specifications

• Kit data definition based on customer data

• Packaging prototyping & sign off

• Tool updates, changes, updates and new stock.

• Supplier coordination, planning & management

General

• Logistics & supply chain planning

• Work closely with Warehouses across Europe on stock accuracy and quality control.

• Oversee annual stock counts

• Ensure website is accurate/complete and updated at all times

• Internal/External Customer Training

• Maintain excellent customer and supplier relationships

Key skills/background:

• Knowledge of, and or a keen enthusiasm for the Automotive sector (Cars, mechanical Engineering etc)
• Experience of working in or with an automotive workshop environment
• Knowledge of workshop tools and equipment