Office & Customer Services Team Leader

My client is an impressive Professional Services firm seeking a Team Leader to manage a small administrative team of three within their central office in Leeds. This will initially be a temporary position with the opportunity to take on the role permanently.

This busy and varied role will include the following responsibilities:

• Maintaining reports and compiling data in preparation for month-end financial duties and Account Review Reports
• Working with the Business Services Manager on developing and maintaining excellent customer relations including customer feedback plan, client surveys and gathering regular feedback on performance
• Fostering a customer service environment and ensuring that all processes reflect this, and all staff are appropriately trained
• Developing strong, cohesive, well-informed, multi skilled and well-trained work teams. Ensuring proper resolution of all issues are brought forward by employees
• Responsible for shift patterns and coverage including managing sickness and holiday absences
• Initiating and carrying out elements of the recruitment process. Inducting, training, and developing all staff using individual career paths supported by Personal Development Plans
• Managing staff in a manner which builds mutual trust and respect, high motivation, personal accountability and team participation
• Completing monthly Continuous Feedback meetings with all direct reports, including review of dashboards, training plans and performance feedback
• Providing daily real time feedback to direct reports
• Managing a structured and efficient workflow for all service areas within your remit
• Ensuring that all service levels agreed with the client as part of the contract service delivery are achieved and continuously improved
• Scheduling workloads and planning staff rotas to ensure productivity and efficiency is maximised
• Ensuring equipment is properly utilised and maintained
• Responsible for elements of vendor and supplier performance as required
• Ensuring all financial and budget processes and controls are managed and adhered to in line with company policies and procedures
• Participating in cross departmental and site projects
• Actively participating in all on site Health and Safety audits and assessments and oversee compliance as required

The following skills, quliaties and experience will be needed:

• Exemplary level of customer focus, with demonstrable experience in staff management in a customer service environment
• Well presented with a professional manner
• Flexible, computer literate and a quick learner
• Confident effective communicator at all levels, both written and oral, with excellent writing and numeracy skills
• Hands on team worker
• High degree of attention to detail, ability to retain high levels of concentration in a busy working environment