Team Leader

Our client is an exciting professional services firm with a national reputation for excellence, seeking a talented Team Leader to support their administration and reception team as well as providing exceptional customer service. This a temp to perm role, working Monday to Friday with a growing team and excellent opportunities for development.

This interesting and varied role will involve the following responsibilities:

• Maintaining reports and compiling data in preparation for month-end financial duties and Account Review Reports
• Working with the Business Services Manager on developing and maintaining excellent customer relations including customer feedback plan, client surveys and gathering regular feedback on performance
• Fostering a customer service environment and ensuring that all processes reflect this, and all staff are appropriately trained
• Collecting and inputting monthly reporting information
• Ensuring all paperwork and tracking sheets are correctly completed and recorded
• Compliance is required at all times with the client’s corporate standards
• To participate in any on site health and safety audits or assessments
• Participating in the account management programme including attending account review meetings and head of department or client team meetings as required
• Responsible for shift patterns and coverage including managing sickness and holiday absences
• Initiating and carrying out elements of the recruitment process. Inducting, training, and developing all staff using individual career paths supported by Personal Development Plans
• Ensuring that all service levels agreed with the client as part of the contract service delivery are achieved and continuously improved
• Scheduling workloads and planning staff rotas to ensure productivity and efficiency is maximised
• Regularly reviewing services to ensure continuous improvement of their delivery
• Ensuring equipment is properly utilised and maintained

The required skills, qualities and experience:

• Exemplary level of customer focus, with demonstrable experience in staff management in a customer service environment
• Well presented with a professional manner
• Flexible, computer literate and a quick learner
• Confident effective communicator at all levels, both written and oral, with excellent writing and numeracy skills
• A superb team player
• High degree of attention to detail, ability to retain high levels of concentration in a busy working environment