Customer Services Administrator

Our client is an exciting professional services firm with a national reputation for excellence, seeking a Customer Services Administrator to support their administration and reception team as well as providing exceptional customer service. This a temp to perm role, working Monday to Friday with a growing team and excellent opportunities for development. The offices are just a short walk away from Winchester train station.

This varied role will involve the following responsibilities:

• Promptly and efficiently deal with telephone calls
• Take and pass on accurate messages as required
• Courteously greet and interact with visitors to the premises
• Deal with any other reception or switchboard duties as required
• Manage room and hospitality bookings
• Collecting filing from designated areas
• Maintaining all filing in a tidy and orderly manner
• Work with the practice management system to log and record documents
• Sorting and distribution of incoming mail
• To be aware of the day to day health and safety requirements surrounding working area
• Stationery management and stock control

The required skills, qualities and experience:

• Customer focused, with experience in a customer service environment
• Well presented with a professional manner
• Computer literate with good knowledge of all MS packages
• Quick learner
• Excellent communication skills
• A positive and flexible approach
• Innovative and can spot an improvement opportunity
• The ability to empathise and understand the customer’s needs