Customer Service Advisor

Customer Service Advisor
Great opportunity to work onsite at one of our client’s beautiful luxury student accommodation sites in Lancaster.

It is a modern and vibrant site that offers impressive facilities and you would be the voice and beating heart of the brand.

This is a fantastic opportunity to join a fast paced and exciting industry, purpose built Student Accommodation.

This is a permanent, full time role. You will be working 37.5 hours per week, Monday - Friday.

Key Tasks

• Daily administrative duties with regard to the delivery of the service to students, staff and clients.
• Required to establish professional work practices and procedures to ensure a pleasing and hygienic standard of accommodation.
• Ensure the upkeep of the fabric of the building, equipment, furniture and fittings by reporting defects and taking corrective action, so that a well maintained safe and secure living and working environment exists.
• Be available at published times to deal with queries.
• To be responsible for the safe keeping of any monies / float and banking of receipts in accordance with the CRM cash handling procedures.
• Control and issue of any keys or access devices including administration relating to car parking(if applicable) in accordance with residences procedures.
• Responding to customer enquiries in a prompt and courteous manner
• Communicating effectively with customers to ensure they are fully informed of current and future developments
• Maintaining excellent relationships with service users
• Ensuring site kept in optimum condition both on the interior and exterior
• Maintain proper and accurate records in conjunction with Accommodation Management Team
• Under supervision, manage all risk and safety within property
• Reporting of safety issues to Group Human Resources & Safety Manager