Front of House Assistant

Front of House Assistant

We are delighted to be recruiting for a Front of House Assistant to come and join CRM Students, at their brand-new state of the art property in Swansea.

The Front of House works closely with, and supports the Accommodation Manager, as the first point of all for any resident enquiries. You will be an integral part of the on-site team, responsible for taking tours, chasing student documents and debtors, creating good relationships with students, check-in and check-out processes and ensuring the smooth day-to-day running of the reception.

This is a full time, permanent position, working 37.5 hours per week, Monday – Friday.

Key Tasks:

• Manage the day to day running of the reception, being the first point of contact for any student queries or complaints. This includes meeting, greeting and attending to the needs of guests, ensuring they receive an exceptional customer service experience.
• To build a good rapport with all residents and resolve and complaints/issues quickly.
• Ensuring a smooth check- in and check-out of students:
• Ensuring all documents and payments have been received before student’s arrival and that rooms are ready.
• That room condition reports are completed on check-in.
• Thereafter that the correct charges are levied to student accounts on check-out.
• Conduct tours and effectively selling our product including all benefits to prospective residents.
• Keep up to date with room prices and special offers to provide accurate information to residents.
• To administer the general petty cash systems in an accurate manner.
• Compile and produce financial trackers for deposit refunds and overpayment refunds which are sent to the Finance Department on a weekly basis.
• Taking manual payments through our online payment system and ensure charges are correctly posted to each student’s account.
• Debt collection, which includes chasing and following up with students for unpaid instalments.

Personal Specification

• A friendly and welcoming approach and the ability to cooperate well with all students and clients in a professional, respectful and friendly manner.
• Ability to remain calm during difficult situations or in a very busy environment.
• Excellent interpersonal skills, including a pleasant telephone manner.
• Good administrative skills and the ability to use emails and various systems.
• Attention to detail and accuracy is a must.
• A positive and enthusiastic attitude with a strong focus on customer service.
• Highly organised and able to work effectively under pressure.
• Outstanding verbal and written communication skills.
• High level of computer literacy including word processing, spreadsheets, databases, email and the use of the internet.