Customer Service Assistant

Customer Service Assistant

This is a wonderful opportunity to join a fantastic property business that specialise in managing luxury student accommodation sites across the UK.

This is a Customer Service vacancy at a modern, prestigious, luxury student property in Sheffield.

Working hours: 37.5 hours per week on a rota, Monday - Sunday, between 8am - 8pm

The role:

• Ensuring a warm, welcoming environment to residents, parents and visitors to the sites
• Daily administrative duties with regard to the delivery of the service to students and onsite team
• Communicating effectively with resident students to ensure they are fully informed
• Conducting tours of the residence and effectively selling our product to prospective residents, ensuring a high conversion rate is achieved and leads are continually followed up on
• Support an excellent in-house community, by organising and planning regular events for the academic year and ensuring these are carried out to the highest standards
• Required to establish professional work practices and procedures to ensure a pleasing and hygienic standard of rooms and communal areas
• Ensure the upkeep of the fabric of the building, equipment, furniture and fittings by reporting defects and taking corrective action, so that a well maintained safe and secure living and working environment
• Ensuring site kept in optimum condition both on the interior and exterior
• Maintain proper and accurate records in conjunction with Accommodation Management Team
• Under supervision, manage all risk and safety within property
• Reporting of safety issues to General Manager

Skills/Attributes required:

• Customer facing experience – Hospitality, Hotels or Retail experience would be ideal
• If you have worked in a sales environment before it would be an advantage
• Excellent Customer Service skills (both verbal and written communication)
• Confident when speaking to clients and customers
• The successful candidate will need to show initiative and be a self-starter and have excellent communication skills as well as a professional outlook
• Excellent attention to detail and the ability to provide examples of problem

Job Types: Full-time, Permanent

Salary: £18,600