Junior Technical Consultant (Pre-sales)

Technical pre-sales Consultant

The Technical pre-Sales Consultant will work from the Reading centre head Office and will join a busy Team of Technology specialists that support the technical design, service and architecture of future business opportunities. The team supports the overall business in the development and acquisition of new customers and growing existing customer business through creative technical solutions that support the sales process in selling multiple products/services throughout the Broader Public Sector and Defence markets.  The focus will be on Government Security Classifications up to Top Secret and will therefore require all applicants to have held or be able to attain Security Clearance up to SC (Security Check) level.

Responsibilities:

Service/Sales Engagement

• Support in the identification and qualification of service opportunities to ensure that they fall within the deliverable capabilities of the Company by using considerable judgment to define solutions and seeks guidance on complex problems.
• Identifying and conceptualising the scope of service in accordance with customer requirements.
• Shape a solution that is right for the customer with the right technology, at the right price point and with the appropriate risk profile.
• Translating technical capabilities of a products or services into end user/customer business benefits for use in collateral and sales activities. Managing and assisting in the delivery of customer demonstrations of products and services.
• Understanding the customer’s future requirements, identifying and filling product gaps and generating new ideas that will grow market share, improve customer experience and drive quick and profitable growth.

Bid Support

• Develop compelling propositions for clients, including writing proposals and contracting those proposals with clients.
• Closely coordinating with sales support, bid support and service resources to align product/service design with customers’ business requirements.
• Contribute to and assist with the creation of Bid documentation, proposals and presentations for use in sales activities.
• Apply methodology, reusable assets, and previous work experience to deliver consistently high-quality work.

Internal Stakeholder Engagement

• Collaborate with internal business stakeholders and Service Design teams to ensure a smooth flow of information between Operations and Sales. Ensuring that all new services and design documentation are successfully handed over to the Operations teams to ensure a smooth transition of service.
• Prepare and deliver product messaging to highlight value proposition and unique differentiators by assisting with content for marketing collateral and sales presentations.
• Provide technical training workshops to the Sales and Marketing teams to facilitate the professional development and upskilling of supporting functions.

Professional Development

• Maintain a high level of industry awareness and stay educated on new and emerging technologies/patterns/methodologies and market offerings that may be of interest to our clients and are employed by the business ensuring the Company can benefit from its relationships with leading Industry partners through training and self-development

Desirable Qualifications:

• 12 months (or more) work experience in an IT/Managed Hosting/Cloud setting obtaining/utlising any of the following disciplines -
  
  • ITIL v4 Foundation
  • Service Operations Toolsets (JIRA, Confluence etc.)
  • Virtualisation (VMware etc.)
  • Vendor-specific disciplines (Palo Alto, Dell, Nutanix, Cisco etc.)
  • SIEM Tooling
  • Security / Encryption / Networking Methods (MFA, VPN, Zero Trust etc.)
• Basic knowledge or awareness of Microsoft technologies including Microsoft Azure, Office 365, Server (2012/2016/2019) and consumer operating systems (Windows 7/10/11)
• Basic knowledge or awareness AWS technologies, focusing on AWS Service offerings
• Understanding of the conceptualizing of solutions incorporating bare metal, cloud and virtualised infrastructure as a Service (IaaS) solution.

Skills and Experience:

• Minimum of 12 months of experience working in a service management, engineering or delivery role and/or pre-sales equivalent in a managed services environment.
• Technical background and/or high interest in understanding and/or hands-on experience in one or more of the following principles, cloud computing environments, enterprise mobility services, information security and providing managed services to Public Sector organisations.
• Skilled at working effectively with cross functional teams.
• Excellent communication skills, both written and verbal, with proven ability to produce quality documentation for high level design work and bid material.