Trainer (Technology & Service)

Technical Trainer

This position will play a key role in the support of the Company’s internal and customer related training requirements.  This will include the capturing of training requirements, the preparation of training material, the delivery of the training and the production of supporting material including User Guides.  The role will require a thorough understanding of the technologies we provide as part of our Managed Services and an ability to deliver the training in a language targeted at the technical and experience level of the trainees.  This job role will be based at the Company’s premises in Stoke-on-Trent and delivered to a variety of geographically dispersed Customer sites. This will include regular travel to client sites and can include up to 3-4 days per week (on occasions) away delivering training programmes. (All accommodation and expenses covered when away)

The Technical Trainer will work closely with Transition Delivery and Service Operations Teams, partners and vendors in order to build the appropriate level of knowledge for each training course.  

Training courses will be developed using the principles outlined in the MoD document JSP 822, which includes the production of Training Objectives, Lesson Specifications and Assessment Specifications.

Responsibilities:

• Training Needs Analysis:
  
  • Carry out Training Needs Analysis workshops to identify:
    
    • The training audience and stakeholders
    • The roles associated with the subject of the training
    • The training gap analysis
    • Draft training objectives
    • Training options
  • Produce a Training Needs Analysis report

• Training Design and Development:
  
  • Produce a Learning Specification for each course module detailing Training Objectives, Enabling Objectives and Key Learning Points
  • Produce Lesson Plans
  • Develop training exercises
  • Produce training content including presentations, handouts and other training material

• Training Delivery:
  
  • Set up training environments on premise and on Customer sites
  • Deliver training to our own personnel and to Customers
  • Carry out post training delivery assessment to ensure continual improvement

• User / Support Documentation:
  
  • Produce User Guides and Manuals
  • Produce Maintenance Guides

Qualifications

• Articulate with a strong writing skills to create and document training notes, user notes and technical instructions
• Training experience and/or formal training certification (Desirable)
• ITIL v3/v4 Foundation Certification