Residence Manager

Ellis Knight is incredibly excited to be partnering with a start-up student accommodation company, with rapid growth plans over the next 5 years across the UK.

You'll be working for an award-winning company on a mission to provide a welfare centred, 5* quality student home-from-home experience for their residents. Our client holds student welfare needs at their absolute core.

We are seeking a Residence Manager based In Preston. This role is a 40-hour working week, Monday - Friday.

The job role

• Overall responsibility of a student accommodation property.
• Commitment to maintaining and building the company reputation.
• Provide a first-class front-of-house service to residents, third parties, and partners visiting the site.
• Day-to-day supervision of a small team, to include regular staff appraisals, performance monitoring and training as required.
• Regular reporting to the Operations Manager.
• Deliver on the company sales leasing plan, providing support on sales activity including conducting property viewings.
• Assisting with room inspections and in the general upkeep of the property.
• Work with the marketing team to realise delivery of the company marketing plan.
• Promoting the very best of health and safety practice and procedures.
• Ensure full familiarity with in-house policies and procedures, ensuring adherence at all times to these.
• Working knowledge of relevant health and safety regulations.
• Ensuring budgetary control, monitoring and reviewing costs and stock levels.
• Ensuring best practice of contractors and third parties, reporting any relevant concerns with Operations Manager.
• Take a lead role in monitoring and administering the behaviour management policy.
• Establishing and maintaining good relationships with residents.

About you

• An engaging team player with a friendly, personable manner, well-versed in multitasking roles and using own initiative.
• Able to delegate where appropriate.
• Strong interpersonal and communication skills.
• Adaptable and able to remain calm and composed during challenging situations.
• Competency in use of in-house systems and Microsoft office.
• Customer focused, committed to high-standards and pushing-through on difficult tasks.
• Able to work unsupervised, well-organised, taking ownership of own workload.
• Adaptable and proven ability to cope well under pressure.
• Driven to deliver on the company values and standards, with the highest integrity.
• Any other reasonable tasks as appropriate, as directed by senior colleagues.