Accommodation Manager

Accommodation Manager - Hatfield
We are delighted to be recruiting for this fantastic opportunity to work for a luxury student accommodation provider at their state of the art property in Hatfield.

This is a permanent, full-time role and you will be working 37.5 hours per week. The shifts will be Monday - Friday, on a shift pattern between 8am - 8pm. We do ask for more flexibility during busier periods.

You will be responsible for the following duties:

• Ensure that all visitors and residents receive a warm, friendly and informative welcome
• You will be the first point of contact and will be responsible for ensuring that all enquiries are responded to promptly and efficiently
• Show new potential tenants around rooms with the aim to convert viewings into room bookings
• Build strong working relationships with the Universities
• Set the standards for providing an excellent service
• Ensure that any maintenance issues are addressed and rectified in a timely manner
• Work with the team to coordinate events and provide an excellent environment for the students to live in - a home from home.
• Ensure that health and safety regulations are met
• Undertake room inspections and report any issues
• Use local knowledge to ensure that visitors and residents are aware of local amenities and attractions to maximise their stay
• Ensure that budgets are met
• Management of one Maintenance Operative providing guidance and mentoring where needed
• Participate in client meetings and conference calls at scheduled times throughout the month

The skills & experience required:

• A good understanding of the property sector would be an advantage
• Excellent customer service skills
• Strong communicator with the ability to build rapport with customers and visitors
• Strong leadership and mentoring skills
• Client focused approach
• Good IT skills (Microsoft Office)
• Highly organised and proactive approach
• The ability to multi-task and manage changing priorities